Marguerite Palombella

Marguerite is a results-driven insurance industry leader with over a decade of experience in claims management. Renowned for her expertise in governance, compliance, and risk management, she excels in leading personal property and catastrophe claims operations. Her exceptional leadership shines in crisis situations, where she has successfully guided teams through major catastrophic events, optimizing processes and delivering superior client outcomes. Marguerite’s skills encompass strategic oversight, hands-on file management, and a steadfast commitment to minimizing risk while enhancing client experiences.

Currently, as AVP Claims at Max Insurance, Marguerite directs all property claims operations. Her proficiency in fraud detection, performance management, process optimization, and customer satisfaction has been instrumental in establishing best-in-class claims handling standards.

Her career highlights include a pivotal role as Technical Lead Property/Supervisor, where she honed claims processes, conducted audits, identified training needs, and managed diverse property claims teams. As a Property Field Adjuster, she managed catastrophic events across Canada, cementing her reputation as a dependable, client-focused leader in catastrophe claims management.

Marguerite is pursuing advanced credentials, including the Canadian Risk Management designation from Wilfrid Laurier University and the Chartered Insurance Professional designation from the Insurance Institute of Canada. These efforts underscore her dedication to continuous learning and deepen her already extensive knowledge of the insurance landscape.